Terms and Conditions

Booking Terms and Conditions

When making a booking, please let us know the dates you would like to visit. Please also provide your personal details (for the purposes of tourist tax and drawing up a contract). We will then do our best to confirm your booking within 2 working days. Once you have received confirmation from us, you will be sent a payment request for 40% of the total booking amount. Your booking is final once we have received your payment. If we have not received your payment within 14 days, we will cancel your booking and make this period available again. By making payment, you agree to our terms and conditions.

There will be no reduction in price in the event of a late arrival or early departure.

The remaining balance and the additional deposit must be paid at least six weeks before arrival. If a booking is made for a period within six weeks, the full amount must be paid in one instalment. If the amount has not been paid six weeks before the start of your stay, we will regard this as a cancellation of your stay. In this case, the cancellation policy will apply.

Cancellation policy

1. Cancellations must always be made in writing by email.
2. You may cancel free of charge up to 6 weeks before your stay. We will refund your deposit to your account.
3. If you cancel between 6 and 3 weeks before your booked stay, 40% of the total amount will be charged. In this case, you will only receive your deposit back.
4. If you cancel three weeks or less before the start of your booked stay, we will be obliged to charge the full booking amount. In this case, we will only refund the deposit you have paid.

Conditions regarding vacating the flat

1. The flat must be left in a clean and tidy condition.
2. The washing-up must be done.
3. Kitchen equipment must be left clean.
4. Please do not leave any food scraps behind.
5. Any damage must be reported.

Terms and conditions relating to the deposit

The deposit may be withheld (either in part or in full) if the apartment is not left in a reasonable condition; this includes, in any case, damage, leaving items broken, or leaving the apartment extremely dirty. Should there be any additional costs relating to repairs or replacements, these costs may be charged to the guests at a later date, should the deposit paid prove insufficient to cover the cost of repairing or replacing the items in the apartment.

*The following terms and conditions apply only to orders placed via our online shop

*Terms and Conditions

I am placing an order with a payment obligation and agree to the terms and conditions.

Terms and Conditions of Delivery

Orders:

By placing an order, you agree to our terms and conditions of delivery.
Once you have placed an order, you will automatically receive an order confirmation by email.
If you do not receive an order confirmation by email, something may have gone wrong.

Please get in touch via info@lemontaurier.fr

Stock:

This online shop has an inventory management system. In principle, this means that the item you have ordered is in stock. However, should an item you have ordered not be available, we will of course inform you and either refund the amount or work with you to find a suitable alternative.
Le Montaurier Brocante’s special offers and promotions are valid while stocks last.

Prices

Payment:

All orders must be paid for in advance.

You can pay via iDEAL or bank transfer.

If you choose to pay by bank transfer, please note that if we have not received payment within 10 working days, your order will be automatically cancelled. Please bear in mind that payments can sometimes take a few days to process.
Once the payment has been credited to our bank account, orders will be dispatched within 3 working days on working days.

Force majeure:

We shall not be liable insofar as obligations cannot be fulfilled as a result of force majeure. Force majeure is understood to mean any external cause or circumstance which, in all reasonableness, should not be at our risk. Delays in dispatch or due to personal circumstances are expressly deemed to constitute force majeure.

Delivery:

Delivery charges are calculated automatically during the ordering process. Your order will be packed with care. We are not liable for any loss or damage to deliveries caused by the carriers. If required, you can have your parcel sent by registered post, parcel post or insured post. Please let us know by email. We will then charge you for the additional delivery costs.

Privacy:

Personal data is stored in our customer database and used to process orders. We will never pass on your details to third parties without first asking for your consent.

Copyright:

All images and text on our website are protected by copyright. Reproduction in any form is prohibited without written permission.

Differences in size and colour:

Please note that there may be slight variations in size and colour compared to the products shown. Such variations do not entitle you to refuse delivery or payment for the products supplied. The products are not shown to scale; the product dimensions are specified in the product description.

*Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason. Following cancellation, you have a further 14 days to return your product. You will then be credited with the full order amount, excluding delivery costs. You are responsible for the costs of returning the item from your home to the online shop. Please check your carrier’s website for rates. If you exercise your right of withdrawal, the product must be returned to us with all accessories supplied and – where reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@lemontaurier.fr.

We will then refund the order amount within 14 days of receiving your return, provided that we have already received the product in good condition. If the product or its packaging is damaged more than is necessary, we may charge you for the resulting reduction in the product’s value. Please therefore handle the product with care and ensure it is properly packaged when returning it.